Frequently Asked Questions

Why Shop with us? 
We are a proudly Canadian brand with roots in the GTA since 2001.
We are heavily involved with local schools and businesses, and are still growing.
We offer a 30 Return Policy, and Free Shipping on orders over $99.
OLLY Shoes only ships within Canada

Can you tell me more about OLLY?
Of course! Click Here for more information.


What brands do you carry?
We only carry the best quality brands, for a full list Click Here

What happens if the size I want is sold out?
Our online store shares inventory with our Retail Locations across the GTA. 
If the size you require is sold out, feel free to email us at
ecustomerservice@ollyshoes.com
We will confirm our stock and get back to you promptly.
Although this is not a guarantee, it will provide us with information for our growing online community.

Do you ship outside of Ontario?
Yes we do! It will vary between regions, but we offer 
FREE Shipping on orders $99 and over across Canada.
OLLY Shoes does not ship to USA

I have a discount/promotional code, how do I redeem it?
On the right-hand side of the checkout page there will be a "Discount" field.
Enter your code there and click the "Apply" button.
Your discount will be automatically applied to the applicable items in your cart.
If you have any questions about this process please email us at
ecustomerservice@ollyshoes.com

How do I cancel my order?
If you would like to cancel an order you placed, or have any questions regarding your order.
Please email us at
ecustomerservice@ollyshoes.com
For full details on orders and returns, please Click Here

What forms or payment do you accept?
We accept American Express, MasterCard, PayPal, and VISA.
                            

I have a question that isn't on this page, what can I do?
You can also view our Privacy Policy and our Terms of Service pages
for more information.
Any other questions you may have can be answered under one of the following emails.
If it is regarding orders, send your question here:
ecustomerservice@ollyshoes.com

If it is regarding a product, or product suggestion, send your question here:
ecustomerservice@ollyshoes.com

If you'd like to find out more about OLLY Shoes,
or want to have your product carried with us, email us here:
info@ollyshoes.com