OLLY Retail Stores – Yonge Street, Etobicoke

Yonge and Etobicoke Store Hours:

Monday-Sunday: 11am - 5pm

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Store Policies:

Our priority is ensuring the health and safety of our staff and customers as we all play a role in the health of our community. 

***To maintain the store capacity Limits and physical distancing recommendations, our locations can only accommodate one family per associate.***

***Family Capacity Limits will be posted at the door***

We request you to limit your family group to a maximum of two guardians and your children.  We will not be able to allow more people in the store and request that you wait outdoors.

We encourage you to look at our website OLLYShoes.ca in advance of your visit to have an idea of what you are looking for and you have the option to order online for pick up in-store. 

Staff will be wearing masks at all times and will maintain their distance.  

It is mandatory for all customers to wear masks for the safety of everyone in the store.   

Families will have the option to have staff assist with the fitting process or parent/guardian can fit their child/children themselves with guidance from our staff to assure the best fit. Socks must be worn when trying on shoes or sandals. 

• There will be a sanitizing station that we request you use upon entering the store. 
• Our staff will sanitize before and after each family interaction along with wiping down all high traffic areas after each transaction. 
• We are sorry but at this time the bathrooms will be closed to the public.
• We apologize for the potential of increased wait times as we adhere to the new standards required to help combat Covid-19.
• The stores will be cleaned throughout the day and will have a deep clean every morning before opening and after close.

     
For In-Store Returns/Exchanges or Damages
Customers will have to wait in line.  All returned items will be sanitized and not put into stock for 48 hours.  
We will not be accepting donations of gently used footwear at this time.

Yonge Street - Online Orders - Pick Up In-Store Option

• Choose the items you would like to purchase at OLLYShoes.ca
• Please apply the Discount code: YONGE on the checkout page
• The shipping cost will then be deducted from your total after the discount has been applied.
• You can leave any additional notes for us in the Special Instructions section.
• The store will email or call to confirm when the item is ready for pick up

The store will email or call to confirm when the item is ready for pick up

Etobicoke - Online Orders - Pick Up In-Store Option

• Choose the items you would like to purchase at OLLYShoes.ca
• Please apply the Discount code: ETOBICOKE on the checkout page
• The shipping cost will then be deducted from your total after the discount has been applied.
• You can leave any additional notes for us in the Special Instructions section.
• The store will email or call to confirm when the item is ready for pick up

The store will email or call to confirm when the item is ready for pick up 

Online orders will be Delivered by Canada Post

For Questions regarding Online Orders or Returns Click Here or you can reach out to us: ecustomerservice@ollyshoes.com

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Connect with us on social media or if you have any questions, we can be reached at ecustomerservice@ollyshoes.com