My Cart

Close
Shipping starting from $8 on orders across Canada!

Shipping Policy

 Shipping starting from $8 on orders across Canada.
Costs are calculated based on your provincial delivery address. You can receive FREE Shipping on any orders over $99.
All Orders are sent by Canada Post Expedited Service.
Shipping delivery times can vary depending on the location.
You can expect anywhere from 1-7 business days transit time across Canada after your order has been processed.

We want you to be 100% satisfied with your purchase.
 

Returns & Exchanges

Regular Return Policy 
Our policy lasts 30 days. Once that time has been exceeded, we can no longer offer you an exchange or refund.
To be eligible for a return or exchange, your item must be unworn/unused and in the same condition that you received it. 
Your item must also be in its original packaging.
If you wish to return your item:

Send us an email at  ecustomerservice@ollyshoes.com, with your order number. 
If the item is eligible for return a prepaid shipping label will be emailed to you with further instructions. Your item will be sent to:
OLLY Shoes
2600 Yonge St.
Toronto ON, M4P 2J4
Canada
Once the item has been received and processed we will notify you. If you would like to exchange the item for another size, or another product of equal or lesser value, you may request this via the email above.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns and Exchanges are now able to be processed at any of our 
Retail Store Locations
If you would like to return or exchange at one of our stores please bring your order confirmation and the Packing Slip that came in the shipment.